
For many immigrants, the day the United States (U.S.) Postal Service delivers your green card an incredibly exciting and hard-earned one. Unfortunately, lost or undelivered green cards are more common than most people realize, especially in the mountain communities of Colorado. Whether the card was misplaced, misdelivered, or simply never arrived, a lost green card can be stressful…especially when you need it for employment verification, re-entry to the United States or proof of lawful permanent residence.
If you suspect the post office has lost your green card, this article will cover some things that you can try.
1. Confirm Your Case Status With USCIS
Before assuming the card was lost in the mail, log into your USCIS online account or check your case status using your receipt number. Look for the update that reads: “Card Was Mailed to Me.”
This update will include the mailing date and usually a USPS tracking number. If USCIS says the card was sent, proceed to tracking.
2. Track the Package Through USPS
USCIS typically mails green cards using U.S. Postal Service Priority Mail with tracking. Use the tracking number from USCIS to see where the package was last scanned.
If your card shows as delivered but you did not receive it, or if tracking stops updating, contact USPS immediately:
- Call USPS or visit your local post office.
- Request a Mail Recovery Center search.
- Ask to file a Missing Mail Search Request.
- Speak to the mail carrier assigned to your address, if possible.
Keep a record of the date, time, and names of USPS staff you speak with.
3. Check for Common Delivery Issues
Before assuming the worst, double-check:
- Your mailbox and any parcel lockers.
- Whether someone in your household or building may have collected the mail.
- Whether your mailing address with USCIS was correct at the time the card was mailed.
- Whether your apartment number or unit identifier was included, which is one of the most common reasons green cards are returned or lost.
If you moved recently and did not file a timely AR-11 address change with USCIS, your card may have been mailed to your old address.
4. File a USCIS Non-Delivery of Card Inquiry (If Eligible) for the Lost Green Card
If the card was mailed but USPS tracking never shows a delivery scan, you may be able to request a replacement at no cost. File a case inquiry through the USCIS website under “Did Not Receive Card.” 90 days must usually pass between the time it was delivered and the time the inquiry is filed.
USCIS may ask for:
- Tracking number
- Proof of your Missing Mail search with USPS
- Evidence that the card was never delivered
Not every case qualifies for a free replacement, but this step is essential before you pay for a new card.
5. If the Card Was Delivered but Stolen or Misdelivered: File Form I-90
If the USPS tracking shows the card as delivered, and you still cannot locate it despite a USPS investigation, you will likely need to file Form I-90, Application to Replace Permanent Resident Card, and pay the filing fee.
In these situations, USCIS treats the card as lost after delivery. Unfortunately, the agency does not usually waive the fee, even if the loss was due to a postal error.
When filing Form I-90:
- Select the reason: “My existing card was lost, stolen, or destroyed.”
- Upload evidence of your USPS case, police report (if applicable), and any proof that the card was misdelivered.
6. Consider Filing a Police Report
If you believe the card was stolen, file a police report. This protects you if someone attempts to use your green card for identity theft and can help support your I-90 application.
7. When to Contact an Immigration Attorney
You should speak with an immigration attorney if:
- USCIS denies your non-delivery inquiry.
- You moved and the card was returned to USCIS.
- Your I-90 application is delayed or complicated by prior immigration issues.
- You need proof of status urgently for work or travel.
An attorney can help communicate with USCIS, ensure your filings are complete, and provide strategies to maintain proof of lawful permanent residence while waiting for a replacement.
If your green card was lost in the mail, don’t panic, but act quickly. With the proper steps, you can document the loss, protect your identity, and secure a replacement as efficiently as possible.
If you need additional help, you may register for a consultation by calling 970-680-1223/+41 (0)78 248 26 28 or scheduling online. Our U.S. immigration attorneys are licensed to practice immigration law in all 50 states and at consulates and embassies all over the world.
**Please note this is not legal advice and engagement with this post does not create an attorney/client privilege. For specifically tailored legal advice, schedule a consultation.
Current as of December 9, 2025.






