Navigating the U.S. immigration process can be complex, and sometimes the quickest way to get answers is to call the U.S. Citizenship and Immigration Services (USCIS). Whether you’re checking the status of your application, asking about required documents or seeking guidance on immigration procedures, knowing the correct way to contact USCIS is essential. Here’s a detailed guide on how to call USCIS effectively.
1. Know When to Call USCIS
Before picking up the phone, make sure your query cannot be resolved online. USCIS provides many self-service tools on its website, including the Case Status Online tool and the USCIS Processing Times page. Checking these resources first can save you time, as some calls may be unnecessary.
You should consider calling USCIS if:
- Your case is outside the normal processing time.
- You received a notice requesting additional information.
- You need to update your address on a pending application.
- You have general questions about USCIS forms or procedures that are not clearly answered online.
2. Prepare Your Information
Before calling, gather all relevant details to make the conversation smoother. This includes:
- Your receipt number (found on any official USCIS notices).
- Your Alien Registration Number (A-Number), if applicable.
- The type of application or petition you filed.
- Personal identification information, such as your full name, date of birth, and address.
Having this information ready will help the USCIS representative locate your case quickly and reduce wait times.
3. Dial the Correct USCIS Phone Number
For general inquiries, the main USCIS contact number is:
1-800-375-5283 (TTY 1-800-767-1833 for the hearing impaired)
This number is available Monday through Friday from 8 a.m. to 8 p.m. Eastern Time. Keep in mind that wait times can vary, and calling earlier in the day often helps you avoid long queues.
If you are outside the United States, you may need to contact the nearest U.S. embassy or consulate for immigration questions. International callers can find additional guidance on the USCIS website.
4. Navigate the Automated System
When you call, you will first encounter an automated menu system. Listen carefully, as options may change. Generally, you can expect prompts like:
- Check case status.
- Request forms or instructions.
- Speak with a USCIS representative.
To speak with a live agent, you may need to select the option for “technical support” or “other inquiries” and follow the instructions to reach a representative. If you cannot reach anyone, then saying “infopass” can often connect you to a live agent. Rember to be patient, as the automated system may ask multiple questions before connecting you to a live person.
5. Be Polite and Concise
USCIS representatives handle a large volume of calls daily. When you reach a live agent:
- Clearly state your purpose.
- Provide the requested information promptly.
- Take notes during the call, including the representative’s name, agent ID, the time of the call, and any instructions given.
Being courteous and organized ensures your call is productive and reduces the chance of confusion or miscommunication.
6. Follow Up
After your call, you may receive instructions to submit additional documents, check a case status online, or wait for official correspondence. Make sure to follow these instructions promptly to avoid delays in your immigration process.
Final Thoughts
Calling USCIS can feel intimidating, but with preparation and patience, it’s an effective way to get answers about your immigration case. Always have your documents handy, know your questions, and remember that the USCIS representatives are there to help you navigate the process. By following these steps, you can make your call to USCIS smooth, efficient, and productive.
If you need additional help, you may register for a consultation by calling 970-680-1223/+41 (0)78 248 26 28 or scheduling online. Our U.S. immigration attorneys are licensed to practice immigration law in all 50 states and at consulates and embassies all over the world.
**Please note this is not legal advice and engagement with this post does not create an attorney/client privilege. For specifically tailored legal advice, schedule a consultation.
Current as of December 1, 2025.